Privacy Policy
Introduction
At Hairpaca, we deeply value the privacy and protection of our users’ personal information. Our commitment to safeguarding your data is unwavering, and we employ the highest global standards to ensure its security. This privacy policy outlines our practices regarding the collection, use, and protection of your personal data.
Hairpaca is our service that offers online virtual hairstyle try-ons and showcases information from various hairstyle fashion influencers. This policy applies to all interactions with our website, hairpaca.ai, and the services we offer.
Information Collection
1.1 Types of Data Collected
Personal Identifiable Information (PII): We collect PII such as your email address when you interact with our service.
Photographic Data: The core of our service revolves around the photos you upload. Our AI uses these images to provide you with online virtual hairstyle try-ons.
Payment Information: For processing transactions, we do not collect any payment information, which may include credit/debit card details or other payment service data but is managed by Stripe, a third-party payment processor.
Usage Data: This includes non-personal data about how you interact with our website and services, such as the pages visited, time spent on the site, and other similar analytics.
1.2 How We Collect Data
Data collection occurs through various means:
Direct Submission: Information like your name, email, and photos are provided by you directly when you use our service.
Automated Technologies: We use cookies and similar tracking technologies to collect usage data as you navigate through our website.
Payment Processors: We use third-party services for payment processing, and while they handle your payment data, we do not store or process these details directly.
Use of Your Information
2.1 Purpose of Data Processing
The information collected by Hairpaca is used for specific purposes, including:
Service Delivery: To provide you with our online hairstyle try-on service and hairstyle update notifications.
Communication: To communicate with you regarding your use of our service, including updates, inquiries, and support-related matters.
Payment Processing: To process transactions for our services, ensuring a seamless and secure payment experience.
Service Improvement: To analyze usage data for improving our website and services. This helps us understand user preferences and enhance user experience.
Legal Compliance: To comply with legal obligations, such as responding to legal requests or preventing fraud.
2.2 Sharing of Information
Third-Party Service Providers: We may share your information with trusted third parties who assist us in operating our website, conducting our business, or serving our users. These parties agree to keep this information confidential.
Legal Requirements: If required by law, we may disclose your information to comply with legal processes, such as court orders or in response to lawful requests by public authorities.
Aggregate and Non-Identifying Information: We may share aggregated, non-personally identifiable information with our partners or for research purposes. This data cannot be used to identify individuals.
2.3 Consent and Control
User Consent: By using our service, you consent to the collection and use of your information as described in this privacy policy.
Opt-out Options: You have the option to opt-out of certain uses of your information, such as receiving promotional emails, by adjusting your preferences or contacting us directly.
Data Storage and Security
3.1 Data Retention
At Hairpaca, we retain your personal information only for as long as is necessary to provide you with our services. This includes:
Retention Period: We set information retention periods based on user preferences.
Data Deletion: We will delete the relevant information from our system after the service is completed, according to the user's preference settings.
3.2 Security Measures
We take the security of your data seriously and implement various measures to ensure its protection:
Encryption: Personal data is encrypted during transit and while at rest to safeguard against unauthorized access.
Secure Servers: Data is stored on secure servers with restricted access and robust physical and electronic safeguards.
Regular Audits: Our systems undergo regular security audits to identify and remedy any potential vulnerabilities.
3.3 Data Breach Protocol
In the unlikely event of a data breach:
Immediate Action: We will take immediate steps to identify the cause of the breach and secure our systems.
Notification: Affected users will be promptly notified in accordance with legal requirements and provided with information on measures they can take to protect themselves.
Regulatory Compliance: We will comply with all relevant regulations regarding data breaches, including reporting to the appropriate authorities as required.
User Rights and Access to Information
4.1 User Rights
As a user of Hairpaca, you have certain rights concerning your personal data, in line with GDPR and other data protection laws:
Right to Access: You have the right to request access to the personal data we hold about you.
Right to Rectification: If your personal data is inaccurate or incomplete, you have the right to have it corrected.
Right to Erasure: You can request the deletion of your personal data from our systems, often referred to as the “right to be forgotten”.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format and to transfer it to another data controller.
Right to Object: You have the right to object to the processing of your personal data in certain circumstances, including for marketing purposes.
4.2 Exercising Your Rights
Contact Us: To exercise any of these rights, please contact us at help.pumpsoul@gmail.com. We will respond to your request in accordance with applicable laws.
Verification of Identity: We may request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).
4.3 Response Time
We aim to respond to all legitimate requests within one month. Occasionally, it may take us longer if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated.
Amendments to Privacy Policy
5.1 Policy Updates
Hairpaca reserves the right to update or amend this privacy policy at any time. Such changes will be effective immediately upon their posting on our website. We encourage users to regularly review this policy to stay informed of any updates.
5.2 Notification of Changes
Advance Notice: Whenever significant changes are made to this policy, we will provide advance notice to our users, either through our website or via email, before the changes take effect.
Review Opportunity: This notice period allows users to review the changes and make informed decisions about their continued use of our services.
Contact Information
6.1 Queries and Concerns
If you have any questions, concerns, or comments about this privacy policy or how we handle your personal data, please contact us through the following channels:
Email: help.pumpsoul@gmail.com
We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy.
6.2 Feedback
Your feedback is important to us. We welcome any suggestions on how we can improve our privacy practices and encourage you to provide feedback.